There are major issues with social services as they are working
in silo’s or different quadrants within so
called large counties, which in turn causes problems for people with
complex issues, for example you could have someone with autism who needs the
help of an autism specialist but what good is this if they are based in the
south of the said county and you are in the North.
The other issue is that there was a time when social services
worked together as one whole team serving the needs of their recipients including
mental health and instead this is farmed off to another service provider who
clearly has no idea about the needs of people with complex mental health needs,
because they are only providing that service for what they bid for and if you
have say Complex PTSD or Complex Trauma they have no knowledge of this and may
signpost you back to a service that is totally inappropriate.
There is a general lack of integration with mental health not
just at the local level but at the regional level and unfortunately I keep
reading reports or hearing people in authority stating that we are going
backwards what a surprise and we have excuses that are blamed on covid and this
is all due to shortages in staff which is no surprise at all.
Then there are problems with commissioning by putting inexperienced
staff in at the deep end and this causes major problems as they are new in an
area of work that they find they do not have specialist knowledge even by
gathering the worst-case studies to seek out contenders for the latest stream
of service provision. Should the person make light of this then they are bullied
or intimidated by another from another area and this makes them feel even worse
and this is not the way to go one either and in the end the people that you are
trying to help suffer in the end by not having the appropriate level of care and
support.
We are also told of social workers put in a difficult position about
just how truthful they are with a potential recipient(s) concerning the numbers
of hours they are actually going to get, but the hours promised to the point that
the social worker ends up having to taking time off due to the stress and being
put in an awkward situation about being over economical with the truth.
Attitude and language can also plays a role in how this affects
the individual and how we feel that they are towards us and there are many
different words we could bring up, but one or two come to mind such as being
stonewalled, which is becoming the norm with people who are in receipt of care
and support to the point that people are becoming evasive and deliberately
going out of their way to avoid answering questions or providing correct information.
The other that comes to mind is being gaslighted which means to manipulate (someone) by psychological
means into doubting their own sanity. Unfortunately, this is happening at
both levels including social workers and the recipients and if you ask any awkward
questions this is what happens to you.
Coproduction is seen
as a joke at my local authority and replacing it with citizens panels these
achieve nothing and are only one sided and undermine everything that has gone
before, and all the challenging work kicked away like dust on the pavement, which
means nothing has changed.
The answer is to do
away with silos as they do not work and challenge everything at a local level
and start getting on with it, getting social workers on side, but getting the
backroom staff of their backsides and actually seeing what it is like on the
ground rather than just taking things for granted, but the answer is to get rid
of those who do not like change and who will not change.
Instead, we should
work to achieve a coproduction of rights to decide what we want to change and
what MUST change for the better and how we can hold councils and local
authorities to account for what they are doing and no excuses. The problem with
regional constructs is they do not get down to the people at the local level
and where we have silos the information is lost, or managers seem to sit on
that information, and it is either binned or not followed through.